Dana69 takes every member's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that form the foundation of our privacy protection approach for every member registered on the dana69 platform.
All data transmitted between your device and dana69's servers is protected using 256-bit SSL encryption. Sensitive information such as card numbers, passwords, and identification documents is stored in fully encrypted form and cannot be read without a valid key.
Access to members' personal data is strictly limited to staff who genuinely require it to perform their duties. All access is logged and automatically monitored by dana69's internal systems to detect any unauthorized access.
Dana69 does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you — we only use it for the purposes stated in this policy.
All data collection and processing operations at dana69 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular internal compliance reviews and stay current with developments in the country's data protection legislation.
As a dana69 member, you have the right to request a review, correction, or deletion of your personal data at any time. Requests will be processed within 14 business days and we will confirm the action taken via your registered email.
In the event of any security incident involving members' personal data, dana69 is committed to notifying affected members within 72 hours of the incident being identified, in line with international data protection best practices.
Version 2.4 | Effective: 1 January 2026
Dana69 is an online entertainment platform operating in Malaysia, offering a wide range of games including video slots, Live Casino, and Sports Betting. We understand that privacy is a fundamental right of every user, and we take this responsibility seriously in every aspect of our operations.
This Privacy Policy details the types of personal data we collect, why we need it, how we use it, who may receive it, and your rights in relation to that data. This document applies to all registered members, platform visitors, and anyone who interacts with dana69 services via our website or mobile app.
This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. If you have any concerns or questions about how we manage your data, we encourage you to contact our Data Protection Officer (DPO) team directly.
Dana69 collects several categories of personal data depending on how you interact with our platform. We only collect data required for clearly stated purposes and do not collect excessive information.
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth | Mandatory (KYC) |
| Contact Information | Email, phone number, mailing address | Mandatory |
| Financial Information | Bank account number, transaction records, account balance | Mandatory |
| Technical Data | IP address, device type, browser, activity logs | Automatic |
| Behavioral Data | Game history, betting preferences, session duration | Automatic |
| KYC Documents | IC/passport copy, utility bill, verification selfie | Mandatory (Withdrawal) |
For members using social media login, we may receive basic profile information from the respective platform based on your privacy settings there. You can control what information is shared via the privacy settings on each social media platform.
Every piece of data we collect is used for a clear and legitimate purpose. dana69 does not use your data for any purpose other than those stated below without first obtaining your consent.
Dana69 does not sell or rent members' personal data to any third party. However, in the course of platform operations, we may need to share certain information with the following parties under limited and controlled circumstances:
Dana69 continuously invests in the latest security infrastructure to ensure members' personal data remains protected at all times. Our security approach is multi-layered — combining technology, procedures, and staff training to form a robust protection framework.
While we take all reasonable steps to protect your data, no system can be guaranteed completely secure against all threats. You also play an important role in protecting your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
Dana69 uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic, and secure your login sessions. Cookies are small text files stored on your device when you browse our website or use our app.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. Third-party cookies from analytics providers we use are subject to their own privacy policies.
As a dana69 member and a Malaysian citizen protected under PDPA 2010, you have several important rights regarding the personal data we hold. dana69 is committed to making it quick and easy for you to exercise these rights.
You have the right to obtain a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to statutory retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict how we process your data in certain circumstances.
Dana69 retains members' personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal requirements. Retention periods vary by data type and operational or legal requirements.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Active account data | Throughout the active account period | Service Contract |
| Financial transaction records | 7 years after transaction | AML / PDPA Requirements |
| KYC Documents | 5 years after account closure | AMLA Malaysia |
| Support Communication Logs | 3 years | Operational Requirements |
| Technical data & server logs | 12 months | Platform Security |
| Marketing data (with consent) | Until consent is withdrawn | Member Consent |
Once the retention period ends, data will be securely deleted or anonymised so it can no longer be linked to any specific individual. The deletion process follows NIST 800-88 standards to ensure data is unrecoverable.
As part of global online gaming platform operations, some data may be processed or stored on servers located outside Malaysia. dana69 ensures that any such data transfers are carried out with protections equivalent to Malaysia's PDPA requirements.
The dana69 platform is strictly for adults aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18. Our registration process includes rigorous age verification through official identification document checks.
Dana69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to notifying you of any material changes.
We recommend reviewing this Privacy Policy page periodically to ensure you are always informed of how we manage your data. The latest update date is always displayed at the top of this document.
Dana69 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and handling any privacy-related inquiries or complaints from members.
If you have any questions, concerns, or complaints regarding how dana69 handles your personal data, or if you wish to exercise any of the rights outlined in Section 7, please contact us through the following channels:
Answers to the most frequently asked questions by our members regarding data protection and privacy.
Register your dana69 account today and enjoy a safe, fair online entertainment experience trusted by hundreds of thousands of members across Malaysia.